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How quickly will I receive my products?

Delivery times will vary depending on the delivery address. For delivery within Sydney, it is usually next business day once the order has been processed. Other areas can take between 1 and 10 business days. For a full list of approximate delivery time frames, please see below.

 

Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo 2 to 3 business days
Brisbane 1 to 2 business days
Bundaberg 2 to 3 business days
Cairns 3 to 7 business days
Canberra 1 to 2 business days
Central Coast Same or next business day
Coffs Harbour 1 to 3 business days
Darwin 4 to 12 business days
Geelong 2 to 3 business days
Gold Coast 1 to 2 business days
Hobart 4 to 6 business days
Launceston 4 to 6 business days
Mackay 2 to 3 business days
Maryborough 2 to 3 business days
Melbourne 1 to 2 business days
Newcastle Same or next business day
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 3 business days
Rockhampton 2 to 3 business days
Sunshine Coast 2 to 3 business days
Sydney Same or next business day
Toowoomba 1 to 2 business days
Townsville 3 to 7 business days
Wollongong 1 to 2 business days

I have placed a ‘click and collect’ order. How soon can I pick it up?

You will receive an email when your order is ready for pickup. You can then come by during business hours to pick it up.

Can I track the parcel so I know when it will arrive?

Yes. You will receive tracking notifications by email so you can check on the progress of your delivery.

What are my return options?

You can return any of the items you have purchased as long as they are still in original condition. Returns can only be done in clinic and must be within 30 days of purchase.

How much does shipping cost?

The cost of shipping depends on the weight of the package and the delivery address. Within Sydney, shipping costs range between $9 and $16. Anywhere else in Australia, shipping costs range from $13 to $19. For orders over $250, shipping is free. Unfortunately, we cannot ship internationally.

I can’t find the product I’m after, does that mean you no longer carry it?

Not necessarily. The item may be out of stock or not able to be sold online due to the arrangement we have with that particular supplier. If you cannot find a product online that you have purchased from us before, please give us a call and we will sort it out for you.

Shop – Delivery and Returns FAQs

Shop our full range of skincare products and have them delivered to your door!

Ask us a question or call us on 02 9948 1775

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5/67 Wanganella Street, Balgowlah NSW 2093

Our Affiliations

AMA, Skin Cancer College
ANZ Soc Phleb
SCPA, CPCA
The American Board of Laser Surgery
ACAM, ISAPS
International Dermoscopy Society

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